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Deerfield-Based Wedeal Comes Under Fire

Customers and merchants say the North Shore discount deals company has gone AWOL.

Facebook screen shot
Facebook screen shot

Wedeal.com, the Deerfield-based online coupon company, has failed to pay participating merchants money owed them and left customers with unusable coupons, according to a column last week by the Chicago Tribune’s Problem Solver.

The column, published Feb. 6, said the Problem Solver had been “inundated with complaints,” including a Winnetka business owner who said Wedeals owed her $4,500. The article says people either weren’t getting a response from Wedeals or got a voicemail box that was full, and the website itself wasn’t operational.

One reader posted on Patch recently saying she couldn’t get through to anyone at Wedeals either.

Wedeal’s site was not working Monday night. It’s Facebook page was very active Feb. 6 and 7, with multiple posts from the company addressing the complaints. One post says that the site was only temporarily down “due to a series of persistent technical issues.” On Feb. 7 a post said the site would be back up that day, although comments in the days after from customers said it had not yet returned.

One woman wrote, “Feb. 9th~ Still NOT up~ Also why is the phone not working either? My WeDeal did NOT work yesterday~ Getting concerned!!!”

A Wedeals post on the page says the company will honor all coupons and merchant payments.

Have you ever used Wedeals? Did it work well or did you have a problem with the service?

Mark Severin February 11, 2014 at 10:06 AM
Never heard of them
Jon Hall February 11, 2014 at 04:56 PM
Why is there no meaningful local news reported here for days on end? I'm unable to differentiate between patch and wedeal
Walter White February 11, 2014 at 08:28 PM
Keep bitching. They're listening intently to you.
Stu Pidasso February 16, 2014 at 01:52 PM
:)
Wang February 17, 2014 at 08:06 AM
Great job Patch. Don't listen to these cyberBullies. Those of us in out 20s/30s have heard of WeDeal.
patkresq February 17, 2014 at 09:24 AM
WE DEAL- I have two coupons which the merchant would not homor becaue We Deal failed to pay them.Now WD wants to give me a credit for $40.00 rather than a refund which is not in accordance with their refund policies.I had my coupon 30 days which reads I receive a refund, not a WD credit. PATRICIA IN NORTHBROOK
SamF February 17, 2014 at 09:25 PM
Pat- How did you get in touch with them to even get that information? Patch-what page do you see that they posted that they will honor all coupons? Has anyone heard any updates?
Janice February 19, 2014 at 07:59 AM
One place let me use my wedeal "punch card" yesterday so I was happy, but that's probably different than a certificate. As for my unused certificates, one that I bought it November and the other in December, I disputed (and received) credit back from my credit card company. Better safe than sorry. I don't hear of anyone getting through to them or anyone getting their refunds. It was great while it lasted.
Stu Pidasso February 19, 2014 at 01:10 PM
"It was great while it lasted" , perhaps too great! That's why they're no longer in business!!
Emily Stone (Editor) February 21, 2014 at 10:32 AM
Update: The site is back up and running. http://deerfield.patch.com/groups/business-news/p/deerfieldbased-wedeal-back-up-and-running?ncid=newsltuspatc00000010

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