Friday, May 17, 2013
Patch readers had a lot to say last month when asked what they thought of a new store policy in which baggers were obliged to follow customers and their carts out to their vehicles whether they wanted help or not.
If you've avoided shopping at Jewel-Osco for fear of being awkwardly trailed to your car by an employee, you're not alone, but there is good news. The once mandatory policy created by Jewel's new owners, Cerberus Capital Management LP, has been repealed. A statement on the store's website says the cart-to-car service will still be offered to customers, but it will no longer be forced upon them. Parts of our customer service philosophy are things that every grocery store should do, like ensuring the stores are clean, the shelves are well stocked, and asking if you need help finding an item. Now, we’ve expanded our service to include taking your groceries out to your car. And, if you don’t want or need help, that’s fine too. Many customers …
Tuesday, April 30, 2013
Whether you want them to or not, Jewel-Osco has implemented a new policy of following shoppers, and their carts, out to their vehicles. What do Patch readers think?
If you haven't shopped at your local Jewel-Osco grocery store in a while, be prepared for a new customer service initiative that you may, or may not, appreciate. It's called the "cart-to-car" service, according to couponsinthenews.com, and whether you want the help or not, your bagger is expected to follow you and your cart out to your vehicle. The service is mandatory, though Jewel-Osco denies it has anyting to do with keeping track of shopping carts, according to Coupons in the News. "We understand that this is a very different service and it might take our customers some time to understand that we want this to be the norm," said a Jewel customer service representative in the article. It was announced in January that Jewel-Osco stores …
Monday, August 27, 2012
Parent company of Chicagoland grocery chain is told to find a buyer.
Uncertainty surrounding the future of Jewel’s parent company, Supervalu, and the economy in general led the owners of Deerbrook Mall to regroup with plans to renovate the Deerfield shopping center. Gateway Fairview, the owners of the mall, had planned a major overhaul which involved moving Jewel into a new, modern store where Best Buy just closed. Other changes included relocating TJ Maxx to an outdoor location at the north end of the center. Earlier: Deerbrook Owners Pull Plug on Renovation Mall ownership had proposed a partnership with the Village enabling it to recoup a portion of its $26 million redevelopment expenses through property tax incentives and the Village Board of Trustees was working with Gateway Fairview to refine it. That …
Tuesday, December 6, 2011
"The following arrest information was supplied by the Deerfield Police Department. It does not indicate a conviction."
Credit Card Theft Credit cards from an allegedly lost or stolen wallet resulted in unauthorized use of credit cards totaling more than $3,000 on Nov. 18 according to Deerfield Police reports. A diner at Panera Bread called Deerfield Police and reported a wallet lost or stolen according to the report. A few hours later the person again contacted police after allegedly receiving communication from a credit card company inquiring about unusual use at Jewell-Osco and Office Max according to the report. According to the report, gift cards were allegedly purchased at both locations. Police reportedly communicated with personnel at both stores and were able to allegedly ascertain through viewing video cameras the purchasers were not the person…
Thursday, September 15, 2011
Man has second encounter with police within 2 weeks that results in an arrest.
On Sept. 6, police pulled into Jewel's parking lot after they witnessed a man who appeared intoxicated yelling at another male outside the store, who later turned out to be the store manager. The employee told officers that Nicholas Thomas had been asked to leave the supermarket after personnel refused to sell him beer. The store manager said Thomas was extremely drunk and got upset about the incident and yelled, “Go back to f------ Mexico,” and then used a racial slur. The manager told officers that he could feel Thomas’s spit hitting his face while he yelled at him. Police arrested the 51-year-old man, who they say is known to sleep under the tollway, for disorderly conduct and criminal trespass to property. His court date is Oct. 27. …
Gtown
3:32 am on Saturday, May 11, 2013
If you dont like it dont shop there simple as that. Aldi sucks and you get what you pay for...crap. i dont like it so i dont shop there more ›